HR consulting services for small businesses in Erie County and Western New York
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HR Consulting Services

Hands-on fractional HR support for small businesses that need real expertise — not a one-size-fits-all solution from a national PEO.

When you book a free HR & AI Game Plan with Waymark, you're talking directly to a SHRM-certified HR professional with 10 years of real-world experience — not a salesperson.

Most small businesses with 1–100 employees can't afford a full-time HR Director at $80K–$130K per year. But they still face the same compliance risks, employee challenges, and policy needs as larger companies. Waymark HR Group's fractional model gives you access to experienced HR professionals at a fraction of the cost.

What We Offer

Comprehensive HR Services

Every service is delivered on a retainer or project basis, tailored to your business size and needs.

Compliance & Policy Development

  • Employee handbook creation and annual updates
  • HR policy design — PTO, leave, remote work, discipline
  • Federal and state employment law compliance audits
  • I-9 and recordkeeping compliance reviews
  • FMLA, ADA, and FLSA guidance
  • Onboarding and offboarding process design

Employee Relations & Conflict Resolution

  • Workplace investigation support
  • Performance improvement plan (PIP) development
  • Termination guidance and documentation review
  • Mediation support between employees or management
  • Exit interview design and analysis
  • Manager coaching on difficult conversations

Benefits Administration Support

  • Benefits vendor selection guidance and RFP support
  • Open enrollment planning and employee communications
  • Benefits benchmarking and competitiveness analysis
  • 401(k) and retirement plan coordination support
  • COBRA compliance guidance
  • Total compensation statement development
Our Process

How It Works

From first conversation to ongoing support — here's what working with Waymark looks like.

Step 01

Free Discovery Call

We start with a 30-minute conversation to understand your business, team size, and HR pain points. No commitment — just an honest assessment of where you stand.

Step 02

HR & AI Game Plan Session

We review your current policies, compliance gaps, and employee processes. You get a clear picture of risks and opportunities — even if you don't move forward with us.

Step 03

Custom Plan & Proposal

Based on the game plan session, we build a tailored scope of work with transparent pricing. You choose the engagement model that fits your budget — retainer, project, or hourly.

Step 04

Implementation & Execution

We roll up our sleeves and get to work. Whether it's writing your handbook, running an investigation, or managing open enrollment — we handle it like part of your team.

Step 05

Ongoing Support

HR doesn't stop after a project. Retainer clients get continuous access for questions, compliance updates, and proactive guidance as your business grows.

Service Tiers

Find the Right Fit

Every business is different. Choose the level of support that matches where you are today — and scale up as you grow.

Starter

For businesses just getting HR off the ground

  • Employee handbook creation
  • Basic compliance audit
  • Up to 5 hours/month of HR support
  • Email and phone access
Most Popular

Growth

For growing teams that need consistent HR guidance

  • Everything in Starter
  • Policy development and updates
  • Employee relations support
  • Benefits administration guidance
  • Up to 15 hours/month of HR support
  • Priority response times

Premium

Full fractional HR department for your business

  • Everything in Growth
  • Dedicated HR point of contact
  • Workplace investigations
  • Performance management systems
  • Manager coaching and training
  • Unlimited support hours

Not sure which tier is right for you? Start with a free discovery call and we'll recommend the best fit based on your team size and needs.

Common Questions

HR Consulting FAQ

Answers to the questions we hear most from small business owners in Western New York.

Have a question that's not listed here?

Supercharge Your HR

Add AI Optimization to Your Retainer

HR retainer clients can add AI optimization as a discounted monthly add-on. Get AI strategy sessions, tool recommendations, and priority access to workshops.